ABOUT THE AUTHOR
Olivia Evans
Founder and Field-Service Software Reviewer
Olivia Evans is the founder and field-service software reviewer at Tools in the Wild. For more than 10 years, she has researched field-service software while helping locally owned HVAC, plumbing, and electrical businesses improve their marketing and operations.
As a contractor and consultant, Olivia has managed marketing and operational systems and advised service businesses on software selection, CRM implementation, workflow design, reporting, sales, and customer communications. Her reviews are based on hands-on workflow testing. She uses real product accounts—including full paid access to a number of platforms—records findings with screenshots and written notes, and checks factual product claims against official vendor documentation.
PROFILE AT A GLANCE
ROLE
Founder and Field-Service Software Reviewer
EXPERIENCE
10+ years
INDUSTRIES
HVAC, plumbing, and electrical
BACKGROUND
Contractor and consultant
FOCUS
Field-service software, marketing, and operations
RESEARCH STANDARD
Hands-on workflows, screenshots, notes, and official documentation
PROFILE UPDATED
July 2026
AREAS OF FOCUS
What Olivia researches
Her reviews focus on the practical differences that affect owners, office staff, sales teams, customers, and field technicians—not feature lists alone.
Field-service software
Olivia evaluates CRM, customer records, scheduling, dispatching, estimates, pricebooks, service agreements, invoicing, payments, reporting, and automation tools used by home-service businesses.
Service-business operations
She considers how software choices affect setup time, office work, technician usability, reporting, sales, customer experience, and day-to-day operational consistency.
RESEARCH PROCESS
How Olivia tests software
Olivia uses real product accounts and realistic workflows, then documents what happened and checks factual claims against current official sources.
01
Define the workflow
Start with a realistic service-business task, the user completing it, and the decision the comparison needs to support.
02
Repeat comparable tests
Complete the same general workflow in each product so setup, usability, depth, and workarounds can be compared fairly.
03
Document the evidence
Capture screenshots, written notes, account limitations, mobile behavior, and important configuration steps.
04
Verify factual claims
Check product-capability statements against official vendor documentation and distinguish observed behavior from editorial judgment.
PROFESSIONAL BACKGROUND
Experience with home-service businesses
Across her contractor and consulting work, Olivia has helped locally owned HVAC, plumbing, and electrical businesses connect marketing, office operations, sales, software, and field execution.
Marketing & customer growth
Marketing systems, customer follow-up, lead management, sales communication, and the processes that help service businesses generate and retain work.
Software & CRM implementation
Field-service software selection, CRM setup, customer-record structure, workflow configuration, reporting, and team adoption.
Operations & workflow design
Office and field processes, scheduling, job handoffs, reporting, sales workflows, customer communication, and operational consistency.
DISCLOSURES
Editorial independence
Olivia’s conclusions are based on hands-on testing, documented observations, and official vendor sources. Vendors do not control findings, conclusions, or rankings. Reviews may use paid accounts, trials, or vendor-provided access, and material access limitations are disclosed in the relevant article.