Privacy Policy

Last Updated: June 20, 2026

This Privacy Policy explains how Tools in the Wild (“Tools in the Wild,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit or use toolsinthewild.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Tools in the Wild provides independent field service software reviews, comparisons, testing-lab content, and workflow analysis for HVAC, plumbing, electrical, and other service businesses.

Our website is designed to help trade businesses evaluate field service management software based on practical workflows, real-world use cases, and hands-on research.

2. Information We Collect

We may collect the following types of information.

Information You Provide to Us

You may provide information directly to us when you:

  • Contact us through a form or email;
  • Request information;
  • Submit feedback;
  • Interact with our website or content.

 

This information may include:

  • Name;
  • Email address;
  • Company name;
  • Job title or role;
  • Message content;
  • Any other information you choose to provide.

 

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages viewed;
  • Time spent on pages;
  • Clicks and navigation behavior;
  • Approximate location based on IP address;
  • Date and time of visit.

 

This information helps us understand how visitors use the website and improve our content, performance, and user experience.

Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, analytics scripts, and similar technologies to operate the website, understand visitor behavior, remember preferences, and improve our content.

For more information, please see our Cookie Policy.

3. How We Use Information

We may use information we collect to:

  • Operate, maintain, and improve the website;
  • Respond to inquiries or messages;
  • Analyze how visitors use our reviews, comparisons, and testing-lab content;
  • Improve website performance and navigation;
  • Develop better content for trade businesses;
  • Monitor and protect website security;
  • Detect fraud, abuse, or technical issues;
  • Comply with legal obligations;
  • Enforce our terms, policies, and rights.

 

We do not use personal information to allow vendors to influence our reviews, rankings, comparisons, or testing results.

4. Analytics

We may use analytics tools to understand website traffic and visitor engagement.

Analytics tools may collect information such as pages visited, session duration, browser type, device type, traffic source, and approximate location.

Where required by law, we will request consent before using non-essential analytics cookies or similar tracking technologies. Privacy laws may give users rights to access, delete, correct, or object to certain processing of personal information, depending on where they live.

5. How We Share Information

We may share information with limited categories of third parties, including:

Service Providers

We may share information with vendors who help us operate the website, such as hosting providers, analytics providers, security tools, email tools, form tools, and technical support providers.

These service providers are only allowed to use information as needed to provide services to us.

Legal and Safety Purposes

We may disclose information if we believe it is necessary to:

  • Comply with law or legal process;
  • Protect our rights, property, or safety;
  • Protect users or the public;
  • Investigate fraud, abuse, security incidents, or technical issues;
  • Enforce our policies.

6. Affiliate Links, Sponsored Content, and Vendor Relationships

Tools in the Wild is an independent review and comparison website.

If we use affiliate links, referral links, sponsorships, or paid partnerships in the future, we will disclose them where appropriate and update this Privacy Policy.

We do not allow vendors to control our editorial opinions, rankings, testing results, or review conclusions.

7. Third-Party Links

Our website may link to third-party websites, including software vendors, review platforms, resources, or other external sites.

We are not responsible for the privacy practices, content, or security of third-party websites. When you visit another website, its own privacy policy applies.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may retain contact messages for customer support, legal, security, or recordkeeping purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

9. Security

We use reasonable technical, administrative, and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no website, internet transmission, or electronic storage system is completely secure. The FTC recommends businesses collect only what they need, protect the information they keep, and dispose of it securely when it is no longer needed.

10. Your Privacy Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Object to or restrict certain processing;
  • Withdraw consent where processing is based on consent;
  • Opt out of certain sharing, targeted advertising, or sale of personal information where applicable;
  • Request a copy of your information in a portable format.

To exercise privacy rights, contact us at hi@toolsinthewild.com.

We may need to verify your identity before responding to a request.

11. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy law, including the right to know, delete, correct, and opt out of certain uses or disclosures of personal information. California’s privacy law gives consumers more control over personal information businesses collect about them.

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

Category

Examples

Identifiers

Name, email address, IP address

Internet or network activity

Pages visited, browser type, device information, referring pages

Geolocation data

Approximate location based on IP address

Professional or business information

Company name, role, trade, or business details if submitted by you

Inferences

General content interests based on website usage

Sale or Sharing of Personal Information

We do not sell personal information for money.

If we use analytics, advertising, remarketing, affiliate tracking, or similar technologies in a way that is considered “sharing” or “targeted advertising” under applicable privacy law, we will provide the required notice and opt-out choices.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

12. International Visitors

Tools in the Wild is operated from the United States. If you visit the website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

These countries may have privacy laws that differ from those in your location.

13. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another region that requires a legal basis for processing personal information, we may rely on the following legal bases:

  • Consent, such as for certain cookies or email communications;
  • Legitimate interests, such as operating, securing, and improving the website;
  • Legal obligations, such as responding to lawful requests;
  • Contractual necessity, if we provide a requested service or respond to your inquiry.

14. Children’s Privacy

Girl. We are all unc af talking about field service software. Why would a child be here?

Our website is intended for business and professional audiences. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, practices, service providers, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date above.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at: hi@toolsinthewild.com.